Would be great if international customers could log their return on the portal with an option to "request return label" and a option for "return at own cost" for the request return label we could then filter those and send a label back to the customer manually or on the system.
CREDIT ON SHOP GREATER THAN ORIGINAL RETURN PRICE
I would like the possibility of giving the customer a "Credit on shop" coupon of a value greater than the price of the product to return ("Refund money"), in order to not losing liquidity with returns. For example: Customer buys and returns a €40 product. In the returns portal you can choose two options: 1 - Money back (€40) 2 - Store credit (€45) You could choose for an extra percentage of the product price or for a certain value in €.
Make it possible to remotely print labels using printnode
Unfortunately, the print client only supports local printing. Make it possible to send a label to a print client with the printnode API https://www.printnode.com/en . This will make it possible to print your labels from anywhere with one click.
Modification of Packing Slip
It would be great if we could modify the Packing Slip (the titles alone would already help us significantly).
Packing Slip Templates
It would be great if we could do some basic customisation of the packing slip templates. At its simplest, this could just be the ability to add some custom text to the bottom. Or, more complex, being able to customise the item table (we'd like to let customers mark which items they are returning and include the packing slip with the return).
Custom unstamped letters
Currently there is only the option for an Unstamped letter if there is no carrier available for the shipment. It would be handy if there was an option to choose a name/method for shipping yourself? For example, small packages, such as Gift Certificates, are usually sent via a stamp, stamps should not be sold via Sendcloud! It would be handy if we could make this clear via shipping rules. It would be handy if we had more options for "send with..." Kind of a custom field that you can use like the Unstamped one. But with a different name.We also do deliveries via bike would be handy if you could then set shipping with own bike in a rule that is the same as an unstamped letter.
Importing product images
I would like to be able to import product images from my integration to Sendcloud. Why? My Customers would like validation that they have ordered the right item or context around what items get shipped or which one they want to return. Therefore we would like to display product images in the consumer facing features like TT emails, TT page and the Return portal. When packing orders, an image of the product can help to understand whether the correct item is picked and packed. Images could be used in P&G, packing slips and picking lists but also in the parcel detail view and to see which items are part of a shipment in the panel.
Add notes and documents to order
I would like to add notes and documents (such as customs documents, proforma and such) to my orders in SendCloud so that the person who is in charge of processing and packing orders has all informations in one place.
Email "shipment incidence"
It would bee great to have a new tracking email for carriers incidences like wrong address, falied delivery...