Track & Trace
The saying goes, "A picture is worth a thousand words," and we agree. That's why we've imported product images from Shopify and WooCommerce into Sendcloud. They’ll be visible on
Pack & Go,
picking lists, and the
return portal, making it easier for customers to recognize your products and employees to pick and pack the correct item.
We'll continue to expand product images for more integrations in the future. Keep an eye out. 👀
We added a new feature to Pack & Go to help you pack error-free.
Item Scanning & Packing help packers check for errors during the packing process. Just scan the product’s barcode to check the item and mark it as ‘packed’ in Pack & Go.
Enable Item Scanning & Packing for your team and wave goodbye to costly packing mistakes. 👋
When working in the created labels tab, you can now choose to display your labels based on the date that is more relevant to you: the
label creation dateor the
order creation date. Your orders will be displayed based on the date you selected. ✅
Track & Trace
We're excited to introduce our latest integration with Google Analytics 4 for the tracking page! 🧡
By adding your Google Analytics 4 ID to your Sendcloud account, you'll gain valuable insights into how your visitors engage with your tracking page, helping you identify trends and patterns that can improve your marketing campaigns.
How to set it up
- In the Sendcloud app, go to Settings > Brands and click on one of your brand pages.
- On your brand's page, scroll down to Google Analytics and add your Google Analytics 4 ID. Click save.
- Voilà! You'll now be able to see tracking page events under the Engagement > Events tab in your Google Analytics 4 Account.
Important note:We only support Google Analytics 4 as on July 1, 2023, standard Universal Analytics properties will stop processing new hits.
More informationabout this feature in our Help Center.
Return API V3 is now available for all. Connect our return API to your existing CRM, ERP or WMS systems without having to change your setup:
- Createdomestic and international returns
- Retrieveyour return data such as return statuses and return reasons
- Requesta return to be canceled
- Validatea return before creating the return label
Remove your customers’ biggest return frustration by providing a
pre-printed return label inside the box. Not only does this greatly improve the customer experience, but it also reduces the workload on your customer service team.
⚙️How does it work?
incoming orders overview, you’ll find a new dropdown option to print return labels alongside your shipping labels.
Please note that this feature is currently available for direct contract only.
Improve the quality of your returns by highlighting your return policy in the return portal. Do you only accept unworn clothes to be returned? Should the return be sent in the original packaging? Just add a quick note to filter out unwanted returns!
Offer your international customers the same return experience as everyone else. Accept returns from any country, and send customers the return label and custom docs directly to their email.
Deleting your orders in the incoming orders view just got easier! 👏
Whilst working in the overview, you can now save time by selecting up to 200 orders at once. You can then delete all selected orders in bulk. ✅
Now you can customise your picking list to reflect your picking strategy with the new Picking list settings. Configure your picking list by strategy, order, or visible content.