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You can now add an optional PO Number to your invoices. There’s a new PO Number field on the Addresses page under Invoice > Business Details. If you fill it in, the PO Number appears on your invoices; if you leave it empty, your invoices stay the same as before.

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You can match invoices to the right internal order or budget more easily when your finance team requires a PO Number. This reduces manual work when processing invoices in your accounting workflow.

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You can now download a more compact PDF version of your invoice from the Invoice page. The download options have been moved to the main Invoice page, and both the new and old PDF formats are currently available.

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Smaller, clearer PDF invoices are easier to review and share, and can help avoid issues with tools that struggle with very large files (like some accounting systems or OCR scanning).

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For now, invoice emails still include the old PDF version, in the near future we will be deprecating this PDF template.

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You can now download an Excel (XLSX) file of your invoice details. Go to your Billing section and hover over the different invoice download options.

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You can open your invoice details directly in Excel without running into CSV formatting issues.

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The XLSX download option is only available for invoices created after this release.

The Ecwid integration now imports the Post Number (also known as a PO Box number with some carriers) for out-of-home deliveries. When a buyer selects a pickup point that requires a Post Number, it's captured in the service point picker and passed through to Sendcloud as .

Certain carriers, such as DHL for Packstation deliveries, require a Post Number to deliver to an out-of-home location. Without it, label creation for these orders would fail. Ecwid merchants can now fulfill these orders without running into this error.

This applies specifically to the Ecwid integration. No merchant configuration is needed - the Post Number field now appears automatically in the service point picker when required.

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You can now ship with your own GLS contract from four additional countries: Denmark, Ireland, Luxembourg, and Poland.

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You can use your existing GLS rates and contract setup when shipping from these locations.

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If you have a billing address located in a non-Euro country, Sendcloud will invoice you in Euro.

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You can now see an estimate of dimensional surcharges on the Shipping Prices page. Enter the parcel weight and dimensions, then open the price breakdown to view the estimated dimensional surcharge.

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You can compare shipping options with more cost transparency before creating a label. This helps you avoid unexpected surcharge costs later (for example, at label creation or on the invoice).

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You can now calculate import duties and taxes for international shipments with a single API call. The endpoint returns a full breakdown of duty amounts, taxes, and total landed cost in real time.

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You can show accurate cross-border costs upfront and avoid unexpected charges at delivery for your customers. This is especially helpful if you ship internationally at scale or build your own shipping flows via the API.

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This is available as a paid pilot, billed per API call via the add-on system. Currently in closed beta - reach out to your customer success manager to request enrollment.

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You can now generate delivery options via a new Dynamic Checkout API endpoint, replacing the existing endpoint. The new endpoint accepts a structured request body with full feature parity to the current GET version. It also adds support for custom key-value pairs.

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You can pass richer checkout data to influence which delivery options are shown, without keeping as much delivery logic on your side. This makes it easier to tailor delivery options based on details you send in the request.

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API docs: https://sendcloud.dev/api/v3/dynamic-checkout/generate-a-list-of-delivery-options

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You can now use the Service Points API v3 (beta). It returns results faster, improves address matching (including typos and postcode/city variations), and lets you request specific carriers directly.

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You can show nearby service points more reliably, even when customer address input isn’t perfect. Faster responses and simpler carrier selection can make checkout and pick-up point selection smoother.

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API docs: https://sendcloud.dev/api/v3/service-points

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You can now use the Return portal on the Growth plan. Growth merchants get access to the return portal, return requests, return notifications, and up to 10 return rules.

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Premium and Pro still include the full suite, including unlimited return rules, paid returns, pick up returns, and customizable return reasons.

If you downgrade from Premium to Growth, your Return portal stays active, but paid returns and custom return reasons are disabled. Your existing rules aren’t automatically disabled, so you need to review and update your rule setup after downgrading.