After thorough testing, we are thrilled to announce the official launch of the Order API V3: A new way to import orders into Sendcloud. With the Order API V3, you can sync all your orders with Sendcloud to prepare them for shipping—from any platform.

With new tabs, bulk-actions, and better color indicators, you can now process returns faster while keeping mistakes to a minimum.

Discover the most cost-effective shipping methods for every parcel with Shipping Method Recommendations, available in the new shipment form and manual return form. Try it now to explore new shipping methods or validate your current choices effortlessly.

Delight international customers with newly revamped customs documents. The new customs documents feature new fields and an updated design so you can now create customs documents for both international deliveries and returns that are fully compliant with 2024 global regulations.

Our new packing slips have a sleek, modern design and customizable settings. Now, you can tailor what’s displayed on your packing slips from product images to custom notes, like return instructions. Customize your packing slip now in the Print settings and delight your customers with every box they open!

Processing returns just became a lot easier. With , , , and as new return rules, you can save time and avoid repetitive work. Mix and match conditions and actions to perfectly mirror your internal processes into Sendcloud.

Head on over to Return Rules to set up automations for your returns.

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Don't let urgent updates sit in an inbox. Alert customers right away when their order status changes, their parcel is ready for pick-up, or what time to expect a home delivery with SMS Tracking alerts.

SMS Tracking is available from €0.05 to €0.11 per message, depending on your plan and location. Visit the Help Center for more information. Visit the Help Center for more information.

Our newest addition to the return portal: Return Requests. Gain the power to review, approve, and reject incoming return requests, ensuring that the items match your return policy. Approve the return with a click of a button, and automatically send the return label to your customer. Need to reject a return? Follow-up automatically.

As part of this update, you can automatically approve standard returns that won't require manual reviewing. In your return rules, you can define which returns can automatically pass the test.

Send automated emails after the delivery to re-engage with customers. Ask for a review, provide product instructions, and build a long-lasting relationship. Now available for Premium plans.