Changelog
Follow up on the latest improvements and updates.
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new
API
All Plans
Let Your Labels Do the Talking: Add Notes via API v3
📬
What’s new?
You can now add custom notes to your shipping labels via API v3!
Whether it’s delivery instructions for the driver (“leave at the back door”), a short message to your customer, or internal notes like SKUs to speed up picking and packing - you can now include that info directly on the label.
💡
Why it matters
Adding notes to your labels means:
- Fewer delivery issues- Couriers can see important instructions like “leave with neighbor” or “call on arrival,” helping reduce avoidable returns.
- Smoother warehouse operations- Add SKUs, order notes, or packing tips to speed up picking and reduce mistakes.
Whether it's cutting down on failed deliveries or helping your team move faster, a little note goes a long way.
🚀
How to use it
When creating a shipment via the Shipments API v3, just include your note in the label_notes field.
👉Need help? Full details are in our API documentation.
ℹ️
Good to know
- Currently supported by BPost and DHL Freight (more carriers coming soon!)
- Not yet available in the Edit Order View, but that’s on the way
Give it a try - and let your labels do the talking! 🗒️📦
new
International Shipping
API
All Plans
Ship Multiple Parcels Internationally - All at Once, All in Sendcloud
📬
What’s new?
You can now send international multi-parcel shipments in one go - complete with pre-filled customs documents for each parcel.
💡
Why it matters
Previously, if your international order needed more than one parcel, you had to either create labels directly with your carrier or generate each label manually in Sendcloud. That meant more time, more clicks, and more room for error.
Now? You can create and announce all your international parcel labels at once - right from your Sendcloud account.
🚀 How to use it
You’ve got two options:
- API v3:Define parcel details like weight, dimensions, and insurance. Check the docs here
- Sendcloud Panel:Head to the Edit Order view and use the Detailed parcel information section to set up each parcel manually.
🔍
Good to know
In the Panel, you can set insurance per parcel - but it must be the same amount for all parcels in the shipment.
If you need to set different insurance values for each parcel, use API v3 instead. We're exploring ways to make this more flexible in the Panel.
new
Track & Trace
Paid Plan
New trigger: "Out for Delivery"
🆕
What’s new
You can now send a message when a parcel is
out for delivery
—on the day your customer will receive their order. This new trigger is available for Email
, SMS
, and WhatsApp
.💡
Why it matters
Until now, you could only message customers when their order was shipped. With this new
‘out for delivery’ trigger
, you can keep them informed right up to the doorstep—boosting trust and reducing missed deliveries.🚀
How to use it
Go to ‘
Tracking
’ in the menu, then open Email notifications, SMS notifications, or WhatsApp notifications. You’ll find the new ‘out for delivery’ trigger ready to set up.ℹ️
Additional info
This trigger is
off by default
—you can turn it on and customize it any time.new
API
All Plans
Manage Carrier Contracts via API - No More Manual Uploads
📬
What’s new
We’ve launched a new Contracts API! You can now upload, update, and delete your direct carrier contracts directly through the API—no need to use the Sendcloud Panel.
💡
Why it matters
Until now, if you managed all your shipments through our API, you still had to log into the Panel to upload carrier contracts manually. That meant more steps, more waiting, and more room for error, especially if something went wrong during the upload.
But now, the Contracts API puts full control in your hands, automated, streamlined, and panel-free.
🚀
How to use it
You can start integrating the new API right away. Check out the docs for all the details:
ℹ️
Good to know
For carriers with two-factor authentication (2FA) - UPS, Hermes, Amazon, Bol, and FedEx - you’ll still need to upload contracts manually in the Panel. API-based creation isn’t supported for these carriers
You can now ship with Dachser – available across all Sendcloud markets in Europe. Dachser is ideal for merchants shipping pallets and larger goods, unlocking new logistics possibilities and helping you streamline heavy or high-volume orders.
Here’s what you can do with Dachser:
- Ship large items with ease using pallet transport
- Expand across European markets with wide Dachser coverage
- Connect your own Dachser contract directly in Sendcloud
How to get started
Review shipping conditions: Dachser Shipping Conditions
Want to use your own rates? Learn how to input your own Dachser contract
Available for all users in supported European regions.
new
Track & Trace
Free users: You can now send a ‘Delivered’ email!
📬 What’s new
If you're on a free Sendcloud subscription, you can now use the ‘Delivered’ email trigger in Tracking Messages.
Previously, only ‘Packing your order’ and ‘Return label created’ were available. Now, you can also send a message when the parcel reaches your customer.
💡 Why it matters
The ‘Delivered’ email is a great moment to leave a final impression.
You can customize the text. Use it to say thanks, promote your brand, or even include a discount for next time. A small touch that builds customer loyalty.
🚀 How to use it
Go to ‘Tracking’ > ‘Email notifications’ in your menu. You’ll see the ‘Delivered’ trigger ready to be turned on.
ℹ️ Good to know
It’s off by default, so you’ll need to enable it manually. And with the latest update on Tracking Messages - you are able to set it up for all countries.
What’s new?
Order API v3 now reflects order edits made in the Sendcloud panel (like address or weight changes) and supports multicollo shipments.
Why it matters
Stay in sync across panel and API, and enjoy more flexibility when shipping multiple parcels.
How to use it
- Multicollo: Use the /api/v3/orders/create-labels-asyncendpoint and specify the number and content of parcels. More information can be found in our documentation.
- Order edits: Changes made in the Sendcloud panel (e.g., address, name, weight) will now appear automatically when fetching the order via the API.
Good to know
If an order is split into multiple shipments, panel edits won’t be reflected in the API. We’re working on improving this in the future.
improved
All Plans
A Better Way to Manage Tracking Messages
🆕
What’s new
We’ve refreshed the Tracking Messages experience! With a brand-new UI and improved backend, the pages are faster, clearer, and ready for more updates in the future.
💡
Why it matters
You’ll now find separate pages for Email, SMS, and WhatsApp, making it easier to manage and customize each channel. Searching and setting up triggers is simpler than ever and we’ve made room to add more trigger options soon, helping you stay ahead with proactive shipping updates.
🚀
How to use it
✨
Bonus for free users
You can now set up email messages for all countries. Previously, you were limited to just two. That restriction’s gone.
new
Paid Plan
Pick & Pack
⚡️ Faster Packing with New Sorting Options for Picking List!
We’ve added new ways to sort your Picking List to help your packers work
smarter, not harder.
What’s New?
- ✅ Sort orders by productsin the order – Group orders with the same SKU together so packers can pack in bulk.
- ✅ Sort orders by order ID– Need to prioritize by order number? Now you can!
⏳ Save Time, Pack Faster!
With the new orders sorting by product, you can group similar orders together, allowing packers to process identical items in one go—less switching, fewer mistakes, and a much faster packing process.⚙️ How to enable sorting for orders
1️⃣ Open Printing options
2️⃣ Choose "Sort orders by Product sorting" or "Sort orders by Order ID"
3️⃣ Enjoy a more streamlined packing process!
improved
Integrations
[Shopify Integration] Updated to Shopify API 2025-01
We’ve updated our Shopify integration to the latest Shopify API version (2025-01).
No action needed from your side. If you're already connected to Shopify, these improvements will automatically apply to your integration.
As Shopify no longer publishes detailed release notes, we recommend checking the Shopify developer changelog for more details.
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