New theme for the Tracking page: Modern Mosaic ✨
Track & Trace
Group 5548
What’s new?
Over the past years we noticed that the Tracking page with the truck animation did not fit all brands.
We now present you the option to select a more modern theme for your Tracking page:
Modern Mosaic
How to set it up?
In the top right corner of your Tracking page settings, you can select Modern Mosaic instead of Traditional Truck. To activate it for your users, press Publish. You can always switch back to the well-known Traditional Truck of course.
Want to try it out? Go to Tracking page settings.
✨New: Earn back a little revenue with paid returns
Large Shop
You no longer have to process return fees manually. Connect your return portal to leading payment provider Mollie, and allow customers to cover the return fees.
⚙️ How to set it up?
  1. Add a return fee in the return portal settings
  2. Connect your Mollie account to Sendcloud
  3. Click the switch to enable paid returns
💡Tip! Charge different return fees based on the country, using return rules.
✨ New! Provide your customers a way to directly trace their shipment with the Tracking Widget
Track & Trace
All Plans
What's new?
The Tracking Widget is is a simple iFrame widget that you can add to your own website, so your customers can track their shipments with only their tracking code and postal code.
How to set it up?
  1. From the Settings view in the Sendcloud panel, choose
    Tracking Widget
    under the Tracking tab.
  2. Copy the iFrame code and add it to your desired website page.
  3. Now you customers can directly track their shipment from you webshop!
💫 Schedule pickups via our all-new Pickup API
You can now schedule pickups via API with DHL Express! This is handy if you want to
schedule incidental pickups for different addresses
– without having to log in to your Sendcloud account.
With the Pickup API, you can:
  1. Create a new pickup for any address
  2. Get data on a specific pickup
  3. Retrieve a list of all scheduled pickups
Pickup API
For now the API is only available for DHL Express, more carriers will be added soon.
Tracking API V2 is now available to all users! 💙
Track & Trace
What changed?
The Tracking API allows API users to send a tracking number and receive the current and past status updates.
Users can build their own tracking solutions on top of this API. Implement it with your brand!
Screenshot 2022-05-04 at 09
See at a glance which products go in which parcels 👀
Order Processing
All Plans
Can’t remember what should be in a certain order?
Get an itemized list of the products in each parcel, directly from your Edit Order view.
Now available in all plans.
🚚 New carrier: Instabox 🇳🇱
Meet Instabox! This Swedish company is an expert in same-day delivery at home. View the Sendcloud rates for Instabox, or upload your own contract.
A quick introduction to Instabox
  • Available in: the Netherlands 🇳🇱
  • Contract type: direct contract and Sendcloud rates
  • Available services: Perishable, Age check (16/18), Home address
  • Available shipping methods: Same Day Parcel Delivery, Same Day Pickup, and Parcel Mailbox
🎉 New! Service point delivery in Dynamic Checkout
All Plans
Now with Dynamic Checkout,
embed a map of all your service points directly onto your checkout page
Customize it with CSS to match your brand
, and give your customers that top-notch experience they crave.
Additionally, with this release we added a possibility to add shipping costs directly in Sendcloud.
Ready to learn how to set up service point delivery in Dynamic Checkout?
Here’s a quick explainer video:
🔐 New: 2FA now available in Sendcloud!
All Plans
Add an extra layer of protection to your Sendcloud account and customer data using 2 factor authentication.
You can activate this by going to and following the steps highlighted there.
Screenshot 2022-03-09 at 11
🔎 New: "SKU" filter for Incoming Orders
Order Processing
All Plans
Want to print labels in bulk and speed up order processing for a particular SKU?
This is now possible with the new,
SKU filter
, available in the Incoming Orders View.👇
For now, this only works for exact matches. For example, if you filter for "SKU-A" you will only find orders that have that exact SKU. It won’t bring up orders with SKU "SKU-ABC" or "SKU-A12".
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