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You can now apply a single return rule to multiple countries and multiple return reasons, so you don’t need separate rules for each one.

You can also set multiple available refund methods in one rule (for example, money back + store credit) and choose when customers can skip image upload during a return request.

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You can set up return rules faster with fewer duplicates and keep your return portal settings consistent across markets.

You also get more control over costs and outcomes (like waiving fees for specific reasons or steering customers to store credit).

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Updated examples are available here: https://support.sendcloud.com/hc/en-us/articles/4404726364052-Return-rules

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You can now create DPD France labels in ZPL format when shipping via the API. You can also select Colissimo France Eco as a new domestic shipping method.

GLS now supports Cash on Delivery (COD) for domestic shipments in Austria, France, and Germany, plus COD for international destinations (including Flex Delivery options).

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You can print labels in the format that fits your setup when using DPD France via the API. You also get more delivery and payment options at checkout and in your shipping setup, including a new Colissimo domestic method and COD with GLS.

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You can now ship PostNord Returns from Europe to Denmark, Finland, Norway, and Sweden. You can also use PostNord QR Code Returns between the four Nordic countries.

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You have more return options available for customers in the Nordics, including QR code returns for cross-border Nordic returns.

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These return methods are only available for local PostNord contracts, not PostNord International contracts, as PostNord has different requirements for local and international contracts.

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You can now build your tracking page by turning individual modules on or off, instead of choosing from fixed layouts. Each module can be styled, with a preview shown next to the settings.

A new module adds links on the tracking page to your return portal, the carrier’s tracking page (so shoppers can change the delivery moment when available), and your own support page. The carrier link is enabled by default on newly created tracking pages.

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You can tailor your tracking page to match what your shoppers need, without being limited to preset themes. This makes it easier to add the right information and links to reduce support questions and guide shoppers to the next step.

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You can now fetch carrier prices automatically when setting up a delivery method in Checkout. A new fetch button pulls Sendcloud transactional rates for all weight brackets for that shipping method and country pair, then fills in your price table.

Prices are rounded up to the nearest €0.50, and you can still edit them afterwards. You can also re-fetch later if prices change.

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You no longer need to manually look up and copy rates for every country and delivery option. This helps you publish Checkout configurations with accurate shipping prices, so customers see the right costs at checkout.

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When you choose a shipping option for a delivery method, the most-used option for that route is now marked with a “Most popular” badge. In the configuration wizard, the most popular option is also auto-selected per route instead of the first option in the list.

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You get clearer guidance when multiple shipping options look similar, so you can pick the option merchants most often use for the same route. This helps avoid selecting an unsuitable option by default and reduces follow-up changes later.

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You can now select a third Delivery Status style in the tracking page editor: Live Line. It shows a clean timeline with real-time parcel progress and an estimated delivery.

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You get a more modern look without losing the visual “live” progress feedback, so customers can more easily see where their parcel is.

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New merchants will see Live Line as the default Delivery Status. Existing merchants keep their current selection and can switch to Live Line anytime.

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You can now retrieve all tracking numbers linked to a single parcel via API v3. This covers cases where a shipment gets relabeled and receives an additional tracking number.

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You can keep tracking updates accurate even when a carrier changes the tracking number during the delivery process. This helps prevent missing delivery events when your system relies on tracking data.

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This applies to API v3 responses and includes all tracking numbers received from carriers.

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When you enter parcel dimensions, you can now get an estimate of the DPD Non-Standard Packaging (NSP) surcharge. This applies when any of the following is true:

You'll see which NSP category (A, B, C, D) you fall into and the estimated surcharge amount. (Note: this covers dimension- and weight-based NSP triggers only - surcharges for irregular shape or manual handling can't be predicted from dimensions alone.)

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You can spot potential NSP surcharges before you ship, so you avoid surprises later on your carrier invoice.

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This is available in the Edit Order View, New Shipment Form, Pack & Go, Shipping Prices page, and the API v3 shipping options endpoint.

More info: https://support.sendcloud.com/hc/en-us/articles/360024843932-DPD-surcharges-the-Netherlands#h_01K2CFD5CVZAS6QD8P9SNRHR17