new

Track & Trace

Post-purchase emails banner appcues
Send automated emails after the delivery to re-engage with customers. Ask for a review, provide product instructions, and build a long-lasting relationship. Now available for Premium plans.
Getting started ⚙️
  1. Go to
    Settings
    > Tracking Messages
  2. Customize
    your email
  3. Add
    additional languages
  4. Activate
    your first post-purchase email 🚀

new

All Plans

Parcel Monitor Public v3 - blue EN
Say hello 👋 to a brand-new dashboard in your
Shipped
tab! It provides you with a concise summary of all your parcels in transit.
  • At a glance:
    Get a neat overview of all parcels and their status.
  • Dive into issues:
    Select the status for a full list of shipments at that stage and take action if needed.

new

Carriers

Order Processing

Paid Plan

Multi-contract for the same carrier - Banner 02
Keep a clearer overview of all your shipments no matter which contracts you use with our new multi-contract feature.
  • Save time:
    No more switching between multiple accounts and contracts.
  • Be flexible:
    Choose the contract that best suits your shipping needs.
  • Optimize costs:
    Mix and match your own shipping rates with Sendcloud's pre-negotiated rates.
  • Automate your shipping:
    Create specific shipping rules for each contract.
Add an unlimited amount of carrier contracts, read our Help Center article to know more.
*
Available only for the Premium plan users in all countries and Growth plan users in Spain, France and Italy

new

Returns

Return portal layout changelog banner
We've added a new layout option for your return portal. Now, you can choose between our standard layout for a clean and minimalist design, or try out our new background image layout to add more branding to your return portal.
How to get started ⚙️
  1. Go to
    Settings
    > Return portal
  2. Navigate to the new '
    Appearance
    ' tab
  3. Pick the new background image layout
  4. Done!

new

Track & Trace

Returns

Headers and footers with YouTube, TikTok and WhatsApp
Promote your TikTok and YouTube account in your branded footers and enjoy that extra bit of traffic to your socials. You can also add your business WhatsApp phone number for customers to ask any questions related to shipping and returns.
Getting started ⚙️
  1. Go to Brands >
    Select a brand
  2. Scroll down to ‘
    Footer
  3. Add the URL to your TikTok and YouTube account
  4. Add your WhatsApp business phone number
  5. Click ‘
    Save

new

Carriers

Shipping Insurance

General $$
We have partnered up with the award-winning insurance technology provider XCover, to propose a new and improved parcel insurance solution.
  • Save 20% and 20 days compared to carrier insurance.
  • Better coverage for lost, damaged, and stolen parcels up to €10k
  • Fast claim resolution in 3 days with XCover’s award-winning digital claims process.
Getting started
⚙️
  1. Go to Shipping Defaults and accept T&C.
  2. Click on
    "Update settings"
  3. Add the protection by default by entering the desired insured value.
  4. Automate it by creating shipping rules.
Your packages are protected and your finances too!
Learn more here.

new

Carriers

Email banner Verzenden Via Bol
Complete your bol.com integration with Verzenden via bol.com. Ship letterbox mail and parcels with affordable shipping rates and offer free additional delivery options to your customers.
📦 Start shipping with Verzenden via bol.com by uploading an existing contract here.

new

Integrations

Track & Trace

Returns

Order Processing

Product images def_EN
The saying goes, "A picture is worth a thousand words," and we agree. That's why we've imported product images from Shopify and WooCommerce into Sendcloud. They’ll be visible on
tracking emails
,
Pack & Go
,
picking lists
, and the
return portal
, making it easier for customers to recognize your products and employees to pick and pack the correct item.
We'll continue to expand product images for more integrations in the future. Keep an eye out. 👀

new

Order Processing

Item packing - Automatic mode V3_EN (1)
We added a new feature to Pack & Go to help you pack error-free.
Item Scanning & Packing help packers check for errors during the packing process. Just scan the product’s barcode to check the item and mark it as ‘packed’ in Pack & Go.
Enable Item Scanning & Packing for your team and wave goodbye to costly packing mistakes. 👋

new

Order Processing

All Plans

When working in the created labels tab, you can now choose to display your labels based on the date that is more relevant to you: the
label creation date
or the
order creation date
. Your orders will be displayed based on the date you selected. ✅
Load More