Customize your picking lists with Picking list settings ✏️
new
Order Processing
Large Shop
Business
Picking list settings V1A (1)
Now you can customise your picking list to reflect your picking strategy with the new Picking list settings. Configure your picking list by strategy, order, or visible content.
Introducing 8 new User Roles for sub-users 🧑‍🤝‍🧑
new
Business
Paid Plan
New user roles V2A
We’ve expanded our sub-user settings to include 8 new User Roles: Finance, Support, Marketing, Analytics, Pickups, Returns, Shipping, and Warehouse Manager.
Now you can grant account access to individual team members and limit their access by their role. You’ll get greater control over access, and your business, more seamless collaboration.
Single scan for Pack & Go scanner mode 🚀
new
Order Processing
Large Shop
Business
When working in Pack & Go, you can can now process orders faster using scanner mode.
Single scan allows you to process your order with only one scan. You can enable this option in the
Pack & Go panel
or in your
Pack & Go settings
by checking the box at the end of the page.
💡 Note that whilst Single scan is enabled, you will not be able to make any changes to your order.
🚚 Spring GDS joins our carrier family
new
Carriers
International Shipping
We're thrilled to announce the addition of
Spring GDS
, a leader in
cross-border logistics
solutions!
By combining postal and commercial carriers, Spring provides e-commerce businesses the opportunity to send parcels up to 20kg around the globe effortlessly.
Benefits of Spring:
  • Ship from United Kingdom, France, Germany, Austria, Spain and Italy to 190 countries
  • Benefit from the expertise of 230 carrier partners who understand local requirements
  • Ship green: Spring offsets CO2 emissions by investing in projects that help protect the environment
📦 Start shipping with Spring by uploading an existing Spring contract
here.
Set item weight in shipping rules ⚖️
new
International Shipping
Small Shop
Large Shop
Business
Are you adding item weights manually to each order? 🏋️ This is no longer necessary!
Not all integrations automatically include the item weight for international shipments. Instead of changing each order manually, you can now automate this by setting up the weight in your shipping rules.
Select
Set item weight
in your actions and automatically fill in all details. ✅ Easy as that!
Include Checkout information in your P&G user interface 🖥
new
Order Processing
Large Shop
Business
Wouldn't it be handy to know the handover date for your packages whilst working in Pack & Go? ⏰ We agree!
You can now find this information in both the order details at the top and in the panel below.
This view is applicable only for same day and nominated day orders. 🚚
Custom weight classes for service point delivery in Dynamic Checkout
new
Checkout
All Plans
Need to set different delivery costs for different weight ranges? Or hide your service point delivery when the order is too heavy?
Now you can, even if a shipping method doesn't provide this level of flexibility out of the box!
How to set it up?
  1. Create or edit a service point delivery method.
  2. In the Shipping rates section, select Define custom weight classes
  3. Define the classes and respective shipping rates.
Add holiday magic to your Tracking page ❄️✨
new
Track & Trace
All Plans
Email tracking message e-mail header (3)
🎅
What's new?
You can now add snowflakes to your tracking pages.
⚙️
How to set this up?
In Setup of the tracking page, add a little holiday vibe by enabling the tab called “Let it snow”.
You don't have a tracking page yet?
Learn more about how to set it up in the Help Center.
Select a default email address in shipping rules 📧
new
Order Processing
Paid Plan
Until now, you had to add email addresses manually whenever a customer didn't provide any. ✍️
To help you save time, you can now set up a shipping rule to automate this. Choose the condition
Customer email is empty
. Then, select the action
Set customer email
and provide a default email address. It will be added automatically whenever a customer left the field empty. ✅
🚚 Yodel joins list of UK couriers 🇬🇧
new
Carriers
All Plans
Yodel is an independent UK courier with a focus on retail. It works with clients to develop bespoke, insight-driven delivery and return solutions. Yodel delivers 145 million parcels per year on behalf of around 1,000 clients - 85% of which are among the UK’s top 250 retailers.
Benefits of Yodel
  • Access to over 6000 PUDO locations nationally
  • Deliver and collect to and from every UK postcode
  • Wide range of delivery options to suit you and your customer's needs
📦 Start shipping with Yodel by uploading an existing Yodel contract here.
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