Changelog
Follow up on the latest improvements and updates.
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new
Carriers
New carrier - The courier 🚚
You can now ship with
Der Kurier
, our newest express carrier available via direct contract only
. Send your parcels across Europe
with next day delivery
and offer your customers a fast, reliable delivery experience. Ideal for merchants shipping both national and international orders, including heavier parcels up to 50 kg.
With Der Kurier, you can
- Deliver the next day across Europe ⚡
- Ship nationally and internationally across Benelux, DACH, France and Italy, and Eastern Europe 🌍
- Send parcels up to 50 kg 📦
How to start shipping?
- In your Sendcloud panel go to Shipping > Carriers > My contracts
- Click Add your own contract
- Find Der Kurier in the list and click Add contract
Discover more about Der Kurier in our Help Center.
Available with direct contracts only and in supported European regions.
📬
What’s new?
You can now use a new API v3 endpoint to announce shipments synchronously while applying your pre-set shipping rules and defaults. This means you get immediate feedback, including carrier errors and labels, all in one go.
💡
Why it matters
You no longer need to poll the API to find out whether a shipment failed due to carrier errors, which used to slow down your workflow. Now, carrier issues are returned right away in the response, so you can fix them on the spot without interrupting your order flow. You also get the label immediately, saving up to two extra calls per shipment, which helps prevent rate limiting and keeps things running smoothly during peak season.
🚀
How to use it
Just make a call to:
https://panel.sendcloud.sc/api/v3/shipments/announce-with-shipping-rules
You only need to reuse your existing shipment request body, and include the
apply_shipping_defaults
and apply_shipping_rules
fields to ensure all your predefined settings are applied.👉Want to see it in action? View the documentation here.
ℹ️
Good to know
Not all rules are compatible with multicollo shipments. For full details on this limitation, consult the API reference linked above.
📬
What’s new?
The Shipping Options endpoint in Sendcloud API v3 now supports filtering by Service Point ID. This means you can query shipping options that deliver exclusively to a specific service point by including the service point ID in your request.
💡
Why it matters?
Now you can filter shipping options right from the start using the service point ID. This prevents errors and ensures the shipping options you get actually support the selected service point. No more picking the perfect shipping option only to find it doesn’t work with your chosen service point.
🚀
How to use it?
Update your API call to
https://panel.sendcloud.sc/api/v3/shipping-options
and add the to_service_point_id
field in your request body with the service point ID you want to filter by.👉 Want to see it in action? View the documentation here.
ℹ️
Good to know
Note that the
to_service_point_id
filter is available only on the shipping-options endpoint and not on the fetch-shipping-options endpoint.new
API
All Plans
Track Pallets with SSCC in API v3
📬
What’s new?
We’ve added the SSCC field to all announcement endpoints in Sendcloud’s API v3. Now, when you create labels, you can link a pallet with its unique SSCC number directly through the API.
💡
Why it matters
The SSCC (Serial Shipping Container Code) is an industry-standard code that uniquely identifies and tracks each pallet throughout the entire supply chain - from suppliers and carriers to distributors and retailers. By using the SSCC, you gain improved transparency, reduce shipping errors, and increase confidence in managing pallet shipments.
🚀
How to use it
Simply update your API call to any
https://panel.sendcloud.sc/api/v3/shipments
endpoint by including the new parcels.sscc
field with your pallet’s SSCC code.👉 Want to see it in action? View the documentation here.
ℹ️
Good to know
Currently, the SSCC field is available only in the announcement endpoints. It’s not yet supported in the Ship and Order endpoints, but we’re working on adding it soon, so keep an eye on our changelog for updates 👀
new
Order Processing
Pick & Pack
🏷️ Automatically Add Item SKUs or Customer Notes to Your Labels!
We added 2 new features to make your shipping more efficient.
📦 Print SKUs on Your Label
You can now automatically print Item SKUs directly on your shipping labels. Your packing team instantly knows what to pick—no extra paper, no extra steps.
Adding SKUs to the label helps you speed up fulfillment, reduce packing errors, and even cut down on paper waste in your process 🌱
✍️ Share Imported Notes with the Carrier
You can now automatically include Customer Notes on your labels. Any delivery instructions coming from checkout are passed straight to the carrier—no more copying, pasting, or risking important info being missed.
⚙️
How to Turn It On
- Go to Shipping defaults.
- Delivery notes → choose Items SKUorCustomer notesin the dropdown.
- Save your changes.
Your labels will automatically include the selected information.
ℹ
Before You Start
Availability depends on the carrier and shop integration. Check the Help Center for more details.
📬 What’s new? A Compatibility Endpoint that maps Shipping Method IDs to Shipping Option Codes
When announcing a parcel with API v2, you use a shipping method ID. In API v3, that changes - you now need to use a shipping option code instead.
To make this transition easier, we’ve introduced a new endpoint that automatically maps your existing shipping method IDs to the correct shipping option codes.
💡
Why it matters
Without this endpoint, you'd need to manually match your v2 shipping methods to v3 shipping options - and with over 8,000 shipping method IDs in Sendcloud, that’s a lot of work and room for error.
This new endpoint does the heavy lifting for you, so you can migrate faster, with less guesswork.
🚀 How to use it
Just make a call to:
https://panel.sendcloud.sc/api/v3/compat/shipping-options
This returns the matching shipping option code for any shipping method ID you provide.
👉Want to see it in action? View the documentation here
ℹ️ Good to know
API v3 gives you access to our latest features, including:
- 📝 Notes on shipping labels
- 📦 Full multicollo support
- 🚀 A single call to announce a shipment and get the label
If you’re still on API v2, you’re missing out, now’s the perfect time to migrate.
new
Track & Trace
Returns
Full control over your return emails in tracking notifications
🆕 What’s new
Return-related emails that were previously hidden are now fully visible and customizable in your Tracking Messages settings.
You can now activate, deactivate, and edit the content of these emails - just like you do with other notifications.
💡 Why it matters
Before, these emails were sent automatically, with no way to adjust the content. Now you decide what gets sent, and how - giving you more control over the return experience and better alignment with your brand.
🚀 How to use it
Go to ‘Tracking’ > ‘Email notifications’ in your Sendcloud menu. You’ll see the return emails listed there - ready to edit and enable as needed.
improved
Track & Trace
Enable triggers on the 'trigger' level
🆕 What’s new
You can now activate or deactivate triggers with a single click—right at the trigger level.
Previously, you had to manage each trigger per country or turn off an entire channel. Now there’s a much easier way in between.
💡 Why it matters
Before, turning off a trigger meant clicking through every country—sometimes 9+ clicks just to pause one message.
Now? One click and you're done.
🚀 How to use it
Go to ‘Tracking’ in the menu and open Email, SMS, or WhatsApp notifications. You’ll find a new on/off toggle for each trigger.
new
API
All Plans
Let Your Labels Do the Talking: Add Notes via API v3
📬
What’s new?
You can now add custom notes to your shipping labels via API v3!
Whether it’s delivery instructions for the driver (“leave at the back door”), a short message to your customer, or internal notes like SKUs to speed up picking and packing - you can now include that info directly on the label.
💡
Why it matters
Adding notes to your labels means:
- Fewer delivery issues- Couriers can see important instructions like “leave with neighbor” or “call on arrival,” helping reduce avoidable returns.
- Smoother warehouse operations- Add SKUs, order notes, or packing tips to speed up picking and reduce mistakes.
Whether it's cutting down on failed deliveries or helping your team move faster, a little note goes a long way.
🚀
How to use it
When creating a shipment via the Shipments API v3, just include your note in the label_notes field.
👉Need help? Full details are in our API documentation.
ℹ️
Good to know
- Currently supported by BPost and DHL Freight (more carriers coming soon!)
- Not yet available in the Edit Order View, but that’s on the way
Give it a try - and let your labels do the talking! 🗒️📦
new
International Shipping
API
All Plans
Ship Multiple Parcels Internationally - All at Once, All in Sendcloud
📬
What’s new?
You can now send international multi-parcel shipments in one go - complete with pre-filled customs documents for each parcel.
💡
Why it matters
Previously, if your international order needed more than one parcel, you had to either create labels directly with your carrier or generate each label manually in Sendcloud. That meant more time, more clicks, and more room for error.
Now? You can create and announce all your international parcel labels at once - right from your Sendcloud account.
🚀 How to use it
You’ve got two options:
- API v3:Define parcel details like weight, dimensions, and insurance. Check the docs here
- Sendcloud Panel:Head to the Edit Order view and use the Detailed parcel information section to set up each parcel manually.
🔍
Good to know
In the Panel, you can set insurance per parcel - but it must be the same amount for all parcels in the shipment.
If you need to set different insurance values for each parcel, use API v3 instead. We're exploring ways to make this more flexible in the Panel.
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