Processing returns just became a lot easier. With , , , and as new return rules, you can save time and avoid repetitive work. Mix and match conditions and actions to perfectly mirror your internal processes into Sendcloud.

Head on over to Return Rules to set up automations for your returns.

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Don't let urgent updates sit in an inbox. Alert customers right away when their order status changes, their parcel is ready for pick-up, or what time to expect a home delivery with SMS Tracking alerts.

SMS Tracking is available from €0.05 to €0.11 per message, depending on your plan and location. Visit the Help Center for more information. Visit the Help Center for more information.

Our newest addition to the return portal: Return Requests. Gain the power to review, approve, and reject incoming return requests, ensuring that the items match your return policy. Approve the return with a click of a button, and automatically send the return label to your customer. Need to reject a return? Follow-up automatically.

As part of this update, you can automatically approve standard returns that won't require manual reviewing. In your return rules, you can define which returns can automatically pass the test.

Send automated emails after the delivery to re-engage with customers. Ask for a review, provide product instructions, and build a long-lasting relationship. Now available for Premium plans.

Say hello 👋 to a brand-new dashboard in your

Shipped

tab! It provides you with a concise summary of all your parcels in transit.

Keep a clearer overview of all your shipments no matter which contracts you use with our new multi-contract feature.

Add an unlimited amount of carrier contracts, read our Help Center article to know more.

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We've added a new layout option for your return portal. Now, you can choose between our standard layout for a clean and minimalist design, or try out our new background image layout to add more branding to your return portal.

Promote your TikTok and YouTube account in your branded footers and enjoy that extra bit of traffic to your socials. You can also add your business WhatsApp phone number for customers to ask any questions related to shipping and returns.

We have partnered up with the award-winning insurance technology provider XCover, to propose a new and improved parcel insurance solution.

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Your packages are protected and your finances too!

Learn more here.