Follow up on the latest improvements andย updates.


Delight international customers with newly revamped customs documents. The new customs documents feature new fields and an updated design so you can now create customs documents for both international deliveries and returns that are fully compliant with 2024 global regulations.
Frame 49 (1)
Our new packing slips have a sleek, modern design and customizable settings. Now, you can tailor whatโ€™s displayed on your packing slips from product images to custom notes, like return instructions. Customize your packing slip now in the Print settings and delight your customers with every box they open!
New-return-rules-for-automation-_-Sendcloud (8)
Processing returns just became a lot easier. With
refund method
, and
use contract
as new return rules, you can save time and avoid repetitive work. Mix and match conditions and actions to perfectly mirror your internal processes into Sendcloud.
Head on over to Return Rules to set up automations for your returns.
Tech Email Updates Banner
Hey there ๐Ÿ‘‹
Exciting news! We're thrilled to introduce Sendcloudโ€™s all-new Tech Newsletter.
Designed for technical stakeholders, this quarterly newsletter will be packed with insights to elevate your tech game.
Be among the first to sign up and stay ahead with the latest updates on Sendcloud API, features, and technical improvements - delivered straight to your inbox.
Sign up in your preferred language now via the links below!
Tracking SMS alerts by Sendcloud EN
Don't let urgent updates sit in an inbox. Alert customers right away when their order status changes, their parcel is ready for pick-up, or what time to expect a home delivery with SMS Tracking alerts.
  • Alert customers
    when parcels are delayed โฑ๏ธ
  • Reduce
    returns to sender ๐Ÿ“‰
  • More successful deliveries
    on the first try ๐Ÿ’™
SMS Tracking is available from โ‚ฌ0.05 to โ‚ฌ0.11 per message, depending on your plan and location. Visit the Help Center for more information. Visit the Help Center for more information.
Return requests  - Detail view _ Sendcloud
Our newest addition to the return portal: Return Requests. Gain the power to review, approve, and reject incoming return requests, ensuring that the items match your return policy. Approve the return with a click of a button, and automatically send the return label to your customer. Need to reject a return? Follow-up automatically.
As part of this update, you can automatically approve standard returns that won't require manual reviewing. In your return rules, you can define which returns can automatically pass the test.
Getting started โš™๏ธ
  1. Go to the Return portal settings
  2. Enable
    'Manually approve and reject returns'
  3. Save
    your changes
  4. Go to Return rules
  5. Define which return does not require a manual check
  6. Save
    your return rule
Post-purchase emails banner appcues
Send automated emails after the delivery to re-engage with customers. Ask for a review, provide product instructions, and build a long-lasting relationship. Now available for Premium plans.
Getting started โš™๏ธ
  1. Go to
    > Tracking Messages
  2. Customize
    your email
  3. Add
    additional languages
  4. Activate
    your first post-purchase email ๐Ÿš€
Parcel Monitor Public v3 - blue EN
Say hello ๐Ÿ‘‹ to a brand-new dashboard in your
tab! It provides you with a concise summary of all your parcels in transit.
  • At a glance:
    Get a neat overview of all parcels and their status.
  • Dive into issues:
    Select the status for a full list of shipments at that stage and take action if needed.
Multi-contract for the same carrier - Banner 02
Keep a clearer overview of all your shipments no matter which contracts you use with our new multi-contract feature.
  • Save time:
    No more switching between multiple accounts and contracts.
  • Be flexible:
    Choose the contract that best suits your shipping needs.
  • Optimize costs:
    Mix and match your own shipping rates with Sendcloud's pre-negotiated rates.
  • Automate your shipping:
    Create specific shipping rules for each contract.
Add an unlimited amount of carrier contracts, read our Help Center article to know more.
Available only for the Premium plan users in all countries and Growth plan users in Spain, France and Italy
Return portal layout changelog banner
We've added a new layout option for your return portal. Now, you can choose between our standard layout for a clean and minimalist design, or try out our new background image layout to add more branding to your return portal.
How to get started โš™๏ธ
  1. Go to
    > Return portal
  2. Navigate to the new '
    ' tab
  3. Pick the new background image layout
  4. Done!
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