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What’s new?
When you enter parcel dimensions, you can now get an estimate of the DPD Non-Standard Packaging (NSP) surcharge. This applies when any of the following is true:
- the length is over 130 cm
- the diagonal is over 130 cm
- the weight is over 20 kg
You'll see which NSP category (A, B, C, D) you fall into and the estimated surcharge amount. (Note: this covers dimension- and weight-based NSP triggers only - surcharges for irregular shape or manual handling can't be predicted from dimensions alone.)
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Why it matters
You can spot potential NSP surcharges before you ship, so you avoid surprises later on your carrier invoice.
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How to use it
- Enter your parcel dimensions (and weight) when creating or editing a shipment.
- Check the price breakdown to see the NSP category and estimated surcharge.
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Good to know
This is available in the Edit Order View, New Shipment Form, Pack & Go, Shipping Prices page, and the API v3 shipping options endpoint.