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International Shipping
Returns
We asked and you told us—
international returns are a must-have feature
for a lot of Sendcloud users. Now, they're finally here! 🎉🚀 How to handle international returns
Right now, international returns are only possible via the manual return form. If your customer requests an international return, just follow these simple steps:
- Go to the Returns Tab
- Select "New Return"
- Fill out the form as usual, including your customer's international address
- In the Return detail page, click "Action" to download a custom declaration for your desired return
⚠️ Important
International returns only work if you have a FedEx direct contract (for now 🤞).
As always, feel free to let us know your thoughts at feedback@sendcloud.com.