new

Proof of delivery (POD) retrieval is now available for eligible Colissimo shipments

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What’s new?

You can now request a proof of delivery (POD) for eligible Colissimo shipments in France. POD retrieval is available in Sendcloud panel and via API v3.

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Why it matters

You can get delivery proof without going to the Colissimo portal or contacting our customer service team, making it easier to handle claims and customer questions from one place.

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How to use it

In the panel: Open a delivered parcel’s detail view, click the
“Customer Service”
button, and click
“Request proof of delivery (POD)”.
Via API: Use the
“Retrieve a parcel document”
endpoint in API v3 and request
proof-of-delivery
. See our API docs here: https://sendcloud.dev/api/v3/parcel-documents/

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Good to know

POD retrieval is enabled per carrier and currently available for Colissimo only.
A POD may also not be available if the carrier shipping product doesn’t support it or if it’s past the carrier’s retention period.