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What’s new?
You can now use the Return portal on the Growth plan. Growth merchants get access to the return portal, return requests, return notifications, and up to 10 return rules.
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How to use it
  1. Open the Return portal in your Sendcloud account, configure, enable, add add to your site. Make sure to add your return policy and site info in the footer.
  2. Set up return rules (up to 10 on Growth).
  3. Check the return notifications
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Good to know
Premium and Pro still include the full suite, including unlimited return rules, paid returns, pick up returns, and customizable return reasons.
If you downgrade from Premium to Growth, your Return portal stays active, but paid returns and custom return reasons are disabled. Your existing rules aren’t automatically disabled, so you need to review and update your rule setup after downgrading.